Refund Policy

Mentorship batches on EDURACK are listed and priced independently by each mentor. Because each program's pricing, schedule, and inclusions are set by the mentor rather than EDURACK, refund eligibility for a mentorship batch is governed by the specific refund terms published on that batch's product page at the time of purchase.

Where a mentor has not published batch-specific terms, the following default window applies: a refund request made within 48 hours of purchase and before any live session or content has been accessed is eligible for a full refund, minus any payment gateway charges already incurred.

Once a student has accessed mentor-provided content — recorded sessions, downloadable planners, syllabus PDFs, or attended a live mentorship session — the batch is generally considered delivered, and refund requests will be evaluated case-by-case with the mentor's input.

Every mentor on EDURACK warrants that the exam ranks, institutional affiliations, and other credentials advertised on their profile are authentic and verifiable. If EDURACK determines that a mentor misrepresented their credentials, all students enrolled in the affected batch are entitled to a full refund, regardless of how much content has already been accessed.

The CBT mock test simulator is offered as part of a student's platform access and is not sold as a separate line item. If a technical issue on EDURACK's end prevents you from starting or completing a purchased mock test attempt, contact our team and we will restore your attempt or extend your access window at no additional cost.

Refunds are not provided for mock test attempts that were completed normally, or for dissatisfaction with a score or result, since the simulator functioned as intended in these cases.

Requests made after a mentorship batch has concluded, after the majority of a bundle's content has been downloaded or viewed, or based on a change of mind unrelated to a platform, delivery, or credential issue, are generally not eligible for a refund.

Reach out to our team with your order details and the reason for your request. Approved refunds are credited back to your original payment method and may take a few business days to reflect, depending on your bank or payment provider.